What is an NOC?
NOC, or Network Operations Center, is an administrative hub for effectively monitoring, managing, and maintaining network operations within a business. This centralization of all network information allows for not only accounting of problems as they arise, but the smooth remediation of them via support staff before they impact your client’s experience.
Why an NOC
Having an NOC, particularly if your company has a large network or is scaling up its network, is a key factor in effective monitoring and maintenance of yours and your client’s IT infrastructure. An NOC managed service typically functions to monitor for a variety of problems on both the business and client level and can alert and support on both your and your client’s end with a dedicated support staff.
The Impact of Outsourced 24/7/365 Support
While MCP’s and other companies with a technical infrastructure have an IT staff, rarely do they have the numbers to provide true around-the-clock tech support and maintain the infrastructure effectively. Our Support services will integrate our support staff into your system and ensure that your client’s are provided support at night, on weekends, holidays, and while you and your IT staff is on vacation. This will allow your staff to do what they do best and focus on your most pressing and immediate on-site needs and let you rest easy knowing that your clients are always cared for as well as proactively detecting and resolving network-related issues.
Our NOC performs the following
- Ticket Creation
- Ticket Triaging
- Password Resets
- Remote Access Verification
- Link status
- Bandwidth utilization
- Latency
- Errors
- CPU utilization
- Power status
- Environmental status
- Number of Connections
- Packet Loss
- Round Trip Time (RTT)
- AntiVirus/Malware/Spyware Scans and limited remediation
- Remote Reboots
- Update Management