Managed Services

IT Global Services Managed Services

Salesforce – WordPress – HubSpot – Mobile Applications – Complex Blockchain Websites – IOS Applications – Laravel – React – React Native – FireBase – CSS – C – PHP – APEX – PYTHON – JAVA – iOS – Android – APIs

Custom Software Development is a core service at IT Global, fulfilling any specifications you may have. Our seasoned professionals are familiar in website development, software development, full stack development, and mobile applications development.

ABOUT IT GLOBAL SERVICE, OUR MANAGED SERVICES, AND WHAT MAKES US DIFFERENT.

IT Global Services was founded on the principal of technology empowering people, your systems need to support the team’s efficiency, not hinder it. While managed services empower people with technology, we feel that the human aspect was often left out and the service felt restrictive. Our robust and knowledgeable team will bring a personalized touch to your individualized solution along with tried-and-true managed software to maximize empowerment.

At the core of our managed services are the 24/7/365 NOC and support teams, these are supported by our project management, escalation, and management teams. Our unique technology partners are armed with state of the art, robust, and comprehensive tools that give an unparalleled view into your systems and network. These capabilities allow us to bring empowerment to your technology team, overcoming any hurdles and meeting any goals.

Software Services

PC/Mac Support
Network Monitoring & Support
Server Monitoring & Support
Ticket Activity Reporting
Technology Advisory Services
Emergency Onsite Support
Vendor Management
License Management

Cloud

AWS Cloud Management
Azure Cloud Management
Office 365 Back-ups
Cloud Back-up Solutions
VolP Management
On Premises to Cloud Migrations

Security

Anti-virus and Patch Management
Office 365 Multi-Factor Authentication
Security Awareness Training
Simulated Phishing Campaigns
Advanced Phishing and Spam Protection
Disaster Recovery Solutions
Password Management
Access Control Management

Innovation

We will introduce you and prepare your infrastructure to take advantage of new technologies that are appropriate to your business objectives such as Artificial Intelligence, Internet of Things, hybrid cloud, and use of APIs.

Strategic Guidance

We can translate your ambition into IT strategy.
Not only will we maintain and secure your data and IT environment, but we also consult on how to use technology to deliver on your corporate objectives.

VCIO – VCTO

We provide on demand executive level experience for your IT need and projects.

Know your Environment

A security audit is the high-level description of the many ways organizations can test and assess their overall security posture, including cybersecurity.

Secure your Environment

Utilize tools, processes, and expertise that ensure your business and data are protected through the latest technologies and ongoing staff education. Find out more about our Managed IT Security Services.

Backup your Environment

IT Global Service partners with leading backup and disaster recovery solutions to ensure the safeguarding of your data from corruption, compromise, or loss. Some of the types of backups that we perform are local, cloud, image, and disaster recovery from total loss.

How long does it take to become compliant?

With a full-time staff member devoted to HIPAA, it should take a typical office less than 6 months to become compliant. Our team will work with you to keep the timeline as short as possible.

How much does Compliance cost?

A full HIPAA Audit is most often completed by technology vendors working with healthcare organizations potentially costing between $20,000 and $50,000 depending on the size of the company. We use automation through our services to help keep your costs down. Gross rephrase.

Benefits of Being Compliant

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Compliance Products and Services

24/7/365 NOC

IT Global Service’s 24/7/365 NOC administers and monitors all workstations and servers on our network. Our NOC is fully capable of triaging incoming issues as well as taking care of a vast number of technical items including backups, patching, User Modifications, and Password Resets. The NOC while performing a critical function to the upkeep of technology infrastructure often operates in the background and has little interaction with the end user.

24/7/365 Support team

IT Global Service’s trusted and certified 24/7/365 Support Team is ground zero for all your technical needs. Available and on call when you need them, the support team is ready to take your call, email, or text, and work with you to resolve just about any technical challenge you may be facing

24/7/365 Escalation team

At IT Global Service we have a team of certified subject matter experts ready to jump in whenever necessary to provide that over-the-top knowledge and experience to the technical team and problem at hand. Our heavily certified experts make short work of typically complex and potentially time-consuming technical challenges while ensuring best practices are met and held throughout the solution process.

Management team

Our trusted and certified Project Managers and Management team includes extraordinary individuals with unparalleled experience in the technology field. Projects and complex jobs are assigned to a project manager who then works with management on timing and resource planning. Teams are created and checklists are formed. Our project managers work directly with our technicians and engineers to ensure the timely and thorough communication from the execution team back to management and you (the client) ensuring that everyone that needs to know, knows.

Comprehensive List of Services

Data Strategy

Proactive oversight of year entire data lifecycle

Customer success strategic support
Network administration
Account management
Complete cost control
Monthly programme of educational webinars, co-hosted by Microsoft, Lenovo and others

Data Protection

Your data, kept continuously secure, compliant and safe to use

Security policies built and implemented
Data privacy guidance
Environment configured and maintained for industry regulations compliance
Employee security awareness training
Multi-factor authentication a endpoint protection

Infrastructure

Constant network monitoring, maintenance and patching

Proactive environment monitoring - cloud or on-premise
Internet and telecoms connectivity
Firewall, anti-virus, anti-malware, anti-ransomware a anti-SPAM
Patch monitoring a management
Back-up set-up, management and regular testing

Cloud strategy & maintenance

Constant network monitoring, maintenance and patching

Cloud migration strategy
Fully-managed migration projects (typically zero downtime)
Choice of Microsoft Azure or Calligo's own privacy first, highly secure public cloud
Continuous maintenance and uptime monitoring
ISO 27001 compliance
PCI:DSS compliance
Guidance on data residency and Industry regulation compliance

Microsoft 365 Services

Better collaboration and Data sharing, while keeping your data continuously protected

Creation and implementation of security policies and user access rights
Simplified billing and license management
Application training and "how to" support
Data backup services

Communications

Reducing costs and simplifying your looks so your learns can serve your customers better

Connectivity uptime monitoring and maintenance
Business voice VOIP service

Support

24*7*365 user support and problem resolution
Network infrastructure maintenance
Desktop provisioning and peripherals

Our Products and Services

Support Level Products / Services

Support Desk (Server)
Support Desk (Workstation)
NOC Support (Server)
NOC Support (Workstation)

Security Products / Services

Patch Management (Workstation)
Patch Management (Server)
Managed AntiMalware- MalwareBytes
Managed Antivirus – BitDefender
Managed Antivirus – Webroot

Additional Managed Services

Ticket System
Vendor Management
IT Roadmap
Infrastructure Analysis
Technology Handbooks
Licensing Audit
Email Management

Audits or Compliance Related Services

Security Insurance
IT Audit
Security Audit
Infrastructure Audit
HIPAA Audit
Network Audit
Access Control Management
Access Control Audit
GDPR Compliance
CMMC Compliance
GDPR Audit
HIPAA Compliance
CMMC Audit
NIST Compliance
NIST Audit

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